Shipping Information

Where do we deliver to?

We deliver to most countries (the full current list is shown below). If your country is not shown please contact us at sales@tridenttackle.co.uk and we will see what we can do:

Postage and Packing Charges

We use Royal Mail 1st Class Signed For (UK) and Royal Mail International Standard for delivery and our postage and packing charges are calculated by weight as follows (see https://www.royalmail.com/international-zones for zone definitions). We add a small charge of 30p to cover packing costs.

If your order weight is over 750g additional delivery charges may be payable and we will contact you before completing and processing your order.

When will I receive my order?

Items ordered on any business day (Monday - Friday) excluding Bank Holidays will usually be shipped within 7 working days and delivered within 10 working days for UK customers and within 5 to 8 working days (excluding weekends) for European delivery addresses. Please note that we are not responsible for any delays in the Royal Mail or their delivery partners postage systems; we will expedite postage of your item and use every possible effort to meet our delivery schedule.

Will you let me know when my order is shipped?

Yes. As soon as your order is placed we will confirm by email that the order has been received and is being processed. Our online shopping system will send you an email each time the status of your order is changed either by our Distribution Team or automatically by our payment processing partners.

You can check your orders by logging into our online shop at https://www.tridenttackleshop.com. Once you are logged in simply click the ORDERS link to see the status of your orders.

Non-Delivery

If we cannot deliver a package (for example, no-one was at home) our courier will leave a card with a range of options for re-delivery. Most post offices will automatically attempt delivery the following working day, but if they are unable to deliver, they may ask you to collect your parcel from your local Post Office. If your parcel is not collected it may be returned to us and treated as a failed delivery. If this happens, we will contact you to arrange alternative delivery arrangements. Please note that if an item is returned to us you will need to pay the delivery charge again and we will send a special product link allowing you to do so.

Returns Policy

Incorrect/Damaged Goods

Any incorrect orders or damaged goods must be reported to us within 7 days of receipt (and within 21 days of your order being placed). You should immediately report damaged or incorrect goods to sales@tridenttackle.co.uk or via our contact form at https://www.tridenttackle.co.uk/contactus.aspx.

Products shipped incorrectly or damaged will be replaced as soon as possible at our cost.

If you are asked to return incorrect or damaged products please make sure that you obtain proof of postage so that you have evidence they have been posted as (unfortunately) things do sometimes go missing in the postal system.

Damaged or incorrectly supplied products will only be exchanged or refunded if they have not been used, worn or otherwise soiled and are in their original, undamaged packaging.

Warranty Issues

Any items that have developed a fault and have been purchased within a 12 month period can be returned for either repair or replacement. As a manufacturer we know the correct way that our products should be used and if we deem the fault not to be that of the product, we reserve the right not to issue an exchange or refund. Our Returns Procedure can take up to 28 days to be completed depending on the product, the warranty reason being reported, and the re-delivery country.

Please note that our products are designed to be used in harsh environments and are engineered using high quality materials. However, please remember that the products have a low unit cost and they are (by definition) a disposable product. Therefore, please note that our warranty does NOT cover wear and tear under normal usage conditions but manufacturing faults ONLY.

Complaints

If in the unlikely event that you have a dispute with us or a complaint about any aspect of our products or services you should contact us at sales@tridenttackle.co.uk.

We will use effort to acknowledge any complaint or dispute within 3 working days and we will attempt to resolve it as soon as we possibly can. We may escalate your issue to our Managing Director or we may pass your details to a third party who will be able to help.